FAQ

What are Featured Brands?

We are authorized resellers of brands such as KITSCH, Palermo, Little Sky Stone, Boheme Candles (and more to come).

When you order items from any of our Featured Brand partners - they will ship the products directly to you through their warehouse.

All of our partnerships are carefully vetted before launching them on our website.  

Our Featured Brands are all US-based brands with products made in the US.

Everything you need to know about Shipping/Return/Exchange:
  • Please visit our SHIPPING PAGE for detail.
  • Our store refund policy is for CREDIT-ONLY. More details can be found from the link above.
What’s my order status?

You will receive the following email notifications from us when you place an order.

  • Order Confirmation
  • Shipping Confirmation (including tracking number)
  • Delivery Notice (when an order is out for delivery)
If you don't see any Order Confirmation email in your inbox nor the spam folder, please email Info@essellesf.com to request the confirmation to be resent.
Do you offer bulk order discounts?
  • We offer bulk discount on select items. Item quantities must be 50 or more to be considered for bulk discount. Please e-mail info@essellesf.com for more details.
Do you offer Wholesale?
  • Yes! Wholesale is available for qualified retailers. Please e-mail info@essellesf.com to set up your wholesale account or to place an order.
Do you offer customization or private labeling for candles and resin accessories?
  • We do for large projects such as client gifting, corporate events. weddings or retail store display.
  • Minimum order quantities starts at 50 piece.
  • For further details on what we can provide for you, please email Info@essellesf.com with your project scope and turnaround time.
What's the recommended size/weight of paper for the place card holders:
  • The slot size of the holder is approximately 1/8".
  • Our place card holders can generally hold between 80# - 360# cover card stock with recommended paper dimension up to 4"x 6".
  • Any paper/material larger than 5"x 7" is not recommended.
  • Beech Cylinder can fit up to 18"x 24" poster prints.
  • Beech Triangle can fit up to 11"x17" prints. 
  • If your signage material is made of other materials such as acrylic - please contact us before placing an order.

Any other inquiries, please contact us at Info@essellesf.com.