FAQ: Order | Shipping | Returns
Pre-orders
All pre-orders are on 'holding' status. We will not charge you until your order is prepped to ship. Our entire shop is currently taking pre-orders until March 21st. Shipping is expected to begin on March 24th.
If you placed a pre-order and would like to cancel - you are free to do so on/before March 21st. Any pre-orders that are canceled after March 21st may be subject to a restocking fee.
Please email info@essellesf.com for all pre-order inquiries.
Shipping
- Standard shipping $5.95-$6.95 will apply to orders under $35+.
- Enjoy free Standard Shipping on orders $35+.
- We currently ship within the United States only.
- We hand package and ship all orders from our Northern California studio.
- We do not process orders on weekends, Federal holidays and scheduled company-wide vacations. Please sign up to our e-mail to stay up to date on our shipping schedule!
- If your order is urgent, please reach out to us at info@essellesf.com to make sure we can, in fact get your order delivered in time.
| SHIPPING METHOD | SHIPPING TIME | SHIPPING FEE |
| Standard | 2-8 business days | $5.95-$6.95 or Free Ship on orders $35+ |
| Express/Priority | 2-3 business days | Calculated at checkout |
| Overnight | 1-2 business days | Calculated at checkout |
Order Processing Time
All hand-crafted orders are made-to-order. Please allow production period before orders are prepped to ship.
| PRODUCTS | PRODUCTION-TIME |
| Vanity Trays | 3-5 business days |
| Ring Cones and Ring Dishes | 3-5 business days |
| Coasters | 3-5 business days |
| Candles and Room Sprays | 2-4 business days |
WRONG ADDRESS/MISSING PACKAGE
- We are not responsible for items delivered to an incorrect address -- please check your info twice before placing the order. Customers are responsible for the re-delivery cost.
- We are not responsible for missing packages if the shipping carrier has scanned and marked the item as 'Delivered'.
- For missing packages, please contact UPS or USPS to file a Missing Package Claim.
REFUNDS/RETURNS/EXCHANGES
- Refund is for Store-Credit only unless otherwise specified.
- We do not offer exchanges. Please reach out to us to start your return and place a new order. Once we've received your return, we'll refund the purchase amount to the original form of payment. Please allow 1 week for the return to be processed.
- *Refund Exception* - You may be eligible for a full cash-refund if you reach out to cancel your order within the day it is placed as long as production has not yet begun.
- Returns must be received within 30 days from the day we issue you a Return Label.
- If you believe your product has 'manufacturing defects', please take photos and send us an email within 7 days of receiving your goods. Upon inspection we will determine if a free replacement will be warranted. We do our best to inspect all merchandise before shipment but sometimes it still slips through our fingers.
If you have additional questions please contact us at info@essellesf.com and we will get back to you within 1 business day. 😊
