Contact us | FAQ

Need To Know (during COVID-19) -

  • We are gifting 1 Bottle of Hand Sanitizer Spray per US Orders over $20. Limited supplies available.
  • All orders that include Hand Sanitizer Sprays will be shipped via USPS Ground or UPS Ground as alcohol is considered hazmat and cannot be shipped by air.
  • Typical transit time for Ground Shipping will be 3-10 days depending on your location. All orders are shipped from Fremont, California.
  • If you require faster shipping, please remove the Hand Sanitizer Spray from your order.
  • Our Flat Rate shipping (w/o Hand Sanitizer) are usually shipped via USPS Priority. Typical transit time is 1-4 business days depending on Zip code.

How long does it take to receive my order?

All of our wooden products (including resin coasters) are made-to-order, then prepared for shipping. 
On seasons with especially high order volume, such as the wedding season, and/or the holidays - production period may range from 1 to 2 weeks.  
All other items that are in-stock usually ships within 1-3 business days.
Pre-order items generally take anywhere between 2-3 weeks wait period unless otherwise specified.
During hot weather seasons - we try to limit all candle shipments on between Monday and Wednesday so that your candle doesn't risk sitting in a hot truck or warehouse over the weekend.
 
We advise our customers to reach out to us prior to purchasing if you plan to place a large order or need expedited shipping especially during the holidays!  We will give you an estimated turnaround time in advance.
   

Do you offer any trade pricing?

Yes! If you are in the events industry such as wedding planning, corporate events coordinating, or party planning, we offer a TRADE PROGRAM.

Please email Trade@esselleSF.com for more information.

Do you offer any customizations?

We can now offer laser engraving on our wooden products! There is no minimum quantity requirements for laser engraving.  Price may vary depending on complexity of your design and the quantities orders. Any orders over 50pc will receive bulk discount. 
Please email us at Sherry@essellesf.com for all custom engraving needs! 
      

What's the recommended size/weight of paper for the place card holders?

Our place card holders can generally hold between 80#-360# cover card stock with recommended paper dimension up to 4"x 6".  We suggest a range of 110#-165# heavy card stock for 5"x 7".  Any paper/material larger than 5"x 7" is not recommended.
Beech Cylinder can fit up to 18"x24"  poster prints. Beech triangle can fit up to 11"x17" prints. 
 
For additional signage material such as acrylic, glass, or wood- please contact us before placing an order. 
 
Disclaimer:  Our card holders are made with a wider slot (~1/8") to accommodate various paper (and material) sizes therefore is a loose fit. Please note any events held outdoors may be exposed to environmental circumstances beyond our control such as strong winds.
Also note our cedar wooden place card holders weigh lighter compared to other materials used such as beech wood, and resin therefore requires additional attention when setting up for outdoor events.
 
For further questions and recommendations, please contact us at info@esselleSF.com.
  

What's your return/refund policies?

Please read HERE for our store policies.
 

Do You Ship Internationally? 

YES! We are excited to offer International Shipping via\UPS to the following countries: Canada, UK, and Australia, Singapore, Taiwan, Hong kong, Japan, and Korea.  If your country is not listed, please email us at info@esselleSF.com for shipping quote! 

Need help with anything else?

Email info@esselleSF.com and we will get back to you within a day!