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How long does it take to receive my order?

All of our place card holders, wooden coasters are made-to-order, then prepared for shipping. 
On seasons with especially high order volume, such as the holidays - production period may increase to 7-10 days. 
We advise our customers to reach out to us prior to purchasing if you plan to place a large order or need expedited shipping.  We will give you an estimated turnaround time in advance.

What are the order cut-off times?

Orders placed before 5:30PM PST on business days will start production on the following business day. If orders are place after 5:30PM PST, they will start production in two (2) business days. For example, an order of Place Card Holder placed at 8PM PST on a Monday will enter production on Wednesday to be shipped no later than Friday.

Do you offer bulk order discounts?

Yes! We currently offer bulk discounts for all Geometric Place Card Holders with the exception of sale items.
We are working on automating bulk discount on our website. In the meantime, if you want to place any bulk orders, please email info@essellesf.com. 
Bulk Discount For Place Card Holders
  • Four (4) to six (6) sets will receive 5% off.
  • Seven (7) to ten (10) sets will receive 10% off.
  • Purchase more than ten (10) sets will receive 15% off.
Note: Each set of Place Card Holder Set contains 6 pieces. 
    Bulk Discount For Signage Holders
    • ten (10) holders will receive 5% off.
    • Purchase more than ten (10) holders will receive 10% off.  

    Do you offer any trade pricing?

    Yes! If you are in the events industry such as wedding planning, corporate events coordinating, or party planning, we offer a trade program.
    Please email info@esselleSF.com for more information.
    *Shipping rate will be applied for orders placed through our Trade Program.

    Can I mix different colors/styles for each box of the place card holders?

    Not at this time. Each set of the six(6) place card holders are designed as such. Our current color-mixed collections are 'Grey Dove' & 'Peony', and Double Take Collection in Mint, and Blush.

    Can I purchase place card holders individually instead of per box of 6?

    As much as we want to accommodate everyone, we cannot sell our place card holders individually, nor in a different set of quantities at this time due to our controlled number of inventory and packaging.  

    What's the recommended size/weight of paper for the place card holders?

    Our place card holders can generally hold between 80#-360# cover card stock with recommended paper dimension up to 4"x 6".  We suggest a range of 110#-165# heavy card stock for 5"x 7".  Any paper/material larger than 5"x 7" is not recommended.
    For additional signage material such as acrylic, glass, or wood- please contact us before placing an order. 
    Disclaimer:  Our card holders are made with a wider slot (~1/8") to accommodate various paper (and material) sizes therefore is a loose fit. Please note any events held outdoors may be exposed to environmental circumstances beyond our control such as strong winds.
    Also note our cedar wooden place card holders weigh lighter compared to other materials used such as beech wood, and resin therefore requires additional attention when setting up for outdoor events.
    For further questions and recommendations, please contact us at info@esselleSF.com.

    Do you offer any customization?

    Yes and no.
    We currently don't provide engraving service on our products. However, we can customize the colors painted on our products. 
    To qualify for custom coloring, you must order a minimum of 7 boxes per style of the place card holders.
    For wooden coasters, you must order a minimum of 10 sets (of 4) per style.
    Additional cost will apply for custom order. 
    For additional enquiries, please email info@essellesf.com  

    What's your return/refund policies?

    Please read HERE for our store policies. 

    Do You Offer Wholesale? 

    Absolutely! We offer wholesale on our line of place card holders, and wooden coasters. Please check HERE for details.

    Do You Ship Internationally? 

    We do offer international shipping on a case-by-case basis. We ship via USPS International Express. Please email us at info@esselleSF.com with an itemized list of products and quantities you are looking to purchase, along with the country name and zip code that way we can give you an estimated shipping rate. 


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