FAQ

What are Featured Brands?

We are authorized resellers of brands such as KITSCH, Palermo, Little Sky Stone, Boheme Candles (and more to come).

When you order items from any of our Featured Brand partner - they will ship the products directly to you through their warehouse.

All of our partnerships are carefully vetted and we select which products to bring onboard!

Our Featured Brands are all US based brands with products made in the US.

Everything you need to know about Shipping/Return/Exchange:
  • Please visit our SHIPPING PAGE for detail.
  • Our store refund policy is for CREDIT-ONLY. More details can be found within the link above.
What’s my order status?

You will receive the following email notifications from us when you place an order.

  • Order Confirmation
  • Shipping Confirmation (including tracking number)
  • Delivery Notice (when an order is out for delivery)
If you don't see any Order Confirmation email in your inbox nor spam folder, please email Info@essellesf.com to request the confirmation to be resent.
Each order will take anywhere between 1-5 business days to process depending on the product.  All handcrafted products are made upon order placed so the processing time will take longer than in-stock and ready to ship items.
We do not ship on weekends and Federal Holidays. 
My candle wick is too short and my candle won't stay lit?
This can sometimes happen due to over pouring the wax. A quick and easy way to fix this is by warming up the wax and pour, or scoop some wax out.
  1. Use a hairdryer (or heat gun if you have one) to warm up the wax - hold the dryer at least 6" away. Use sweeping and circular motion to heat up the surface of the wax until it liquifies. The more you want to pour out, the more you need to keep heating up the wax.
  2. Pour the wax into a temporary container - ideally glass. Or dispose the wax into your compost bin or trash bin. Our coconut wax is biodegradable. Another great way to continue to use the leftover wax is using a wax warmer! (Wax warmers can easily be purchased on Amazon).
Do you accept custom orders?
  • If you like to discuss a potential project for our resin or candle products, please reach out to us at Info@essellesf.com. 
    What's the recommended size/weight of paper for the place card holders:
    • Our place card holders can generally hold between 80# - 360# cover card stock with recommended paper dimension up to 4"x 6".  We suggest a range of 110#-165# heavy card stock for 5"x 7".  Any paper/material larger than 5"x 7" is not recommended.
    • Beech Cylinder can fit up to 18"x24"  poster prints. Beech triangle can fit up to 11"x17" prints. 
    • If your signage material is made of other materials such as acrylic - please contact us before placing an order.
    • The slot size of the holder is approximately 1/8".
    For further questions or need suggestions, please contact us at Info@essellesf.com.